Contact POG Lenses
Get in touch for help with prescription lenses, reglazing, branded lens recommendations, coatings, repairs, shipping, uploads or secure payment links.
Email Support
Contact us directly for help with lenses, prescriptions, uploads, shipping, quotes and order questions.
support@poglenses.co.uk
Best for order-specific queries, prescription checks and anything that needs manual review.
Secure Payment Links
Prefer to pay by secure email link? We can send a Stripe payment link for bespoke orders, manual quotes and specialist requests.
POG-BOT
Use the chat widget in the bottom-right corner for quick help with branded lenses, coatings, photochromic options, multi-pair offers, uploads and general product guidance.
How we can help
Prescription lenses
Single vision, progressives, occupational lenses, photochromic options and coatings.
Reglazing & existing frames
Help with reglazing your own frames and checking whether your frame is suitable.
Repairs & PD guidance
Frame repair queries, pupil distance help and general ordering support.
Bespoke requests
Specialist prescriptions, unusual requirements and manually quoted jobs.
Helpful information to include
- • Your current order reference, if you have one
- • The lens or coating you are asking about
- • Whether you are reglazing your own frames or buying new ones
- • Your prescription or upload reference, if available
- • Any urgency around travel, repairs or replacement
Useful links
Support note
Automated chat is useful for quick guidance, but order-specific issues, prescription checks, secure payment links, uploads and manual quote requests are best handled by email support.